Customer loses out in House of Fraser administration muddle

The collapse of department store House of Fraser (HoF) into administration and its subsequent sale to Sports Direct left a customer without either the goods which she returned or her expected refund.

Paula Ryan’s experience also highlights another aspect of consumers’ rights in times of retail chaos - where shoppers stand if they have purchased from a franchise or concession. Timing was not on her side when she bought a pair of silver flats for £27 from retailer Office through HoF’s website on August 9 last year. “I got them a day later, decided they were not for me and would return them  just as the administration was announced,” says...
source: Express

2019-04-15 21:23
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