‘Nothing to celebrate’ as rail satisfaction improves from 10-year low

Train companies scored a “hollow victory” as passenger satisfaction increased from the lowest level in 10 years, a transport user watchdog said.

Transport Focus found that 82% of travellers were satisfied with their journeys in autumn 2019, up three percentage points year-on-year.

A spokesman for the organisation said: “Satisfaction is up, but this is a hollow victory for train companies.

“A small improvement on the worst score in 10 years is nothing...
source: Darlington & Stockton Times

2020-01-28 12:35
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